The Ritz-Carlton Abu Dhabi, Grand Canal

I recently stayed at the Ritz Carlton and wanted to share my feedback. Overall, I had a pleasant experience. The staff were incredibly friendly and accommodating, and the room was spacious and comfortable. Additionally, the breakfast was really good and exceeded my expectations. However, I did encounter a few issues during my stay. The bathtub in my room appeared quite old and was not up to the standard I expected. Additionally, the air conditioning was not cold enough, which affected my comfort. Also, the hotel elevator and the corridors were really hot, which made moving around the hotel quite uncomfortable. I hope these concerns can be addressed to enhance the experience for future guests. Thank you for your attention to this matter.

This hotel was fantastic. From the moment your car arrives, the stewards are prompt, helpful, and always welcoming me personally by name. Upon entering the hotel lobby, we were greeted by a great ambiance and Serigne with excellently prepared Arabic Gahwa and a lovely conversation. Check-in was smooth & swift, although we arrived early. Furthermore, Fortunate contacted me prior to our arrival, had set-up balloons, flower arrangements, and cake in the room for my special celebration, which was a very nice surprise upon entering the room. The rooms were beautiful, modern, comfortable, and most importantly, had an amazing view of the hotel grounds and creek from the balcony. During our stay, we tried the Lebanese restaurant and the in room dining. Both had delicious food and wonderful service. The breakfast buffet was delicious as well, and it had lots of variety, as well as excellent service provided by Prakash. Overall, although it was a short stay, we had an amazing time and experience at the Ritz Carlton Grand Canal.

I have been going through the most difficult journey in my life and am blessed to have had my final cancer treatment Friday.  My dear friend and I decided to celebrate at the Ritz Carlton in Abu Dhabi.   It was the best experience we could have hoped for.  We were greeting in reception with lovely beverages and congratulatory welcome messages from the staff.  We felt like VIPs from the moment we arrived.  The room was filled with balloons, the bed was covered with fragrant rose petal and 'CONGRATS' out of the rose stems.  There was a fruit tray and strawberry heart mousse dessert as well.  But the most touching part of the experience was the loving care from the staff.  They left personal notes in the room.  Everywhere we went, the staff knew who we were and provided such amazing personalised service.  Every person we came in contact with from the driver of the buggy to staff walking through the corridor went above and beyond.  A thank you to Fortunate for arranging it all, Ruth, Ibraham and Ira for their extra care as we arrived, housekeeping for the set up, in room dining for accomdating our special requests, and finally the al fresco service at both pools for for ensuring we had everything we could possibly want. It was the best resort experience either of has experienced and we have traveled extensively. We are excited to return.  I would recommend the Ritz Carlton to everyone particulary if they are celebrating a special event.

Certainly, this is a five stars. Not only tne very impressive venue, but the excellente service. We loved our rooms, outstanding. Best beds and pillows ever! Excellent breakfast, awesome effort from chefs and cusine personnel, every day. Congratulations, to every single one that made our stay just perfect at consierge & reception desk, kid´s club, pool, gym and housekeeping. Very good indeed restaurants, all of them are remarkable and and highly recommended: The Forge, Li Jiang, Mijana. Love Sorso drinks. Well, as you all can see, I´ve enjoyed a lot. Gracias!!!

Me and my wife recently stayed at the Ritz Charlton in Abu Dhabi and can only give our highest regards to the service we received at the hotel, a highlight of our trip that made our time there as wonderful as it could have possibly been. From the moment we stepped into the lobby the service of the consilerge the service was inpecibld and the friendly staffed greeted us with a refreshing beverage and kindly assisted us with taking our bags to our room and showing us the layout of the hotel. Special mention must be given to out house keeper Saurabh who left out room in an immaculate state for the duration of our stay and we were frequently surprised with handmade towel sculptures that Saurabh put in our room as well as a special birthday message in rose petals which was a beautiful surprise to us and brightened up our arrival. Some images will be attached which will show his creativity which we were so lucky to be blessed with. Furthermore another memeber of staff Gamal of the client relations concierge team was another standout who was incredibly kind to me and my wife and made us feel very welcome when we would arrive from our travels of Abu Dhabi and was incredibly helpful in providing suggestions on activities to do and also with helping us with any query we had regarding where to go to get help with booking activities. He also presented us with a wonderful gift of Oud when leaving the hotel which we did not expect and was a very kind and touching. Our stay wouldn't have been what it was if it wasn't for the service revieved by Saurabh and Gamal and for this reason the Ritz Charlton would be the only hotel we return to if we make a trip to Abu Dhabi again in the future. We recommend anyone visiting Abu Dhabi in the near future to stay here as its a certain you will have an experience as wonderful as we had and will make your holiday feel extra special.